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on 24-06-2018 17:36
When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.
This seems to happen whether I am dialing an O2 number or other networks and local/national numbers.
I have received a couple of calls from other networks and local/national numbers but had problems with people dialing in from O2. When people using O2 tried to contact me they were diverted straight to voicemail and sometimes I received a text to say I had a missed call.
I have also had problems at times sending and receiving texts.
I have looked online where people suggest looking at call forwarding settings but when I go to that screen I get an error and am unable to access the settings.
Anyone any ideas?
Solved! Go to Solution.
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on 25-06-2018 00:24
Previously I have had this set as 3G and 2G for at least 4 years and have had no problems.
Anyone know what this means - is it something I've inadvertently done, a phone problem or a problem with O2?
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on 25-06-2018 00:29
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on 25-06-2018 00:30
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on 25-06-2018 00:30
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on 25-06-2018 00:37
Just glad I have found a way to make calls in the meantime!
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on 25-06-2018 00:37
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on 25-06-2018 00:37
It's not a phone problem ut it may be worth calling into your nearest O2 store and getting a new sim card just to make sure there is no problem with it. I would hope they are upgrading the mast in your area but until then leave it on 2G when you are home.
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on 25-06-2018 00:54
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on 25-06-2018 09:50
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on 25-06-2018 09:50
Here are some of the checks i would do as a guru.
1. Try your sim in another phone.
2. Try another sim in your phone to see if the handset is fine or not
3. When visiting other area check your signal and services to see if they resume.
4.Have you tried selecting a network manually on your device?
5. Turn 4g of and try 2g/3g
6. Potentially a sim swap
If you have done everything above you essentially cannot do anymore, Then you would need to get intouch with the gurus to raise a change in service case which goes to the engineers and they take it from there.
O2 Customer Service Advisor,
Android user
If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
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25-06-2018 13:33 - edited 25-06-2018 13:35
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25-06-2018 13:33 - edited 25-06-2018 13:35
@EducatedDevice wrote:Here are some of the checks i would do as a guru.
If you have done everything above you essentially cannot do anymore, Then you would need to get intouch with the gurus to raise a change in service case which goes to the engineers and they take it from there.
If indeed you are an O2 Guru @EducatedDevice, you need to put that in your signature along with a disclaimer.
@Martin-O2@Marjo@EmilieTcan advise further.
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on 26-06-2018 20:53
Thank you all for your help.
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on 26-06-2018 20:55
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on 26-06-2018 20:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.