UNBLOCKING PHONE HELP?

[Anonymous]

Basically i paid my bill a little late and 02 unblocked my phone.

On there end its fine activated and working and has been well over 24 hours now since unblocked.

I have got a new micro sim also to see if that was the problem as suggested by my local 02 shop.

But it is still blocked to incoming/outgoing and everything else?

02 Just keep saying its fine nothing wrong.

02 web chat suggested a new sim again and again by i have done that.

Its not the phone as tried both the old and new sims in another phone and still blocked?

No one seems to be able to help?

Obviously i dont want to go through the month and then have a bill for my contract at the end of the month when i cant use it!

Any ideas?

[Anonymous · Accepted solution]

Pursue Customer Services.

You've eliminated all the other possible problems so its got to be your account.

Escalate your call to a supervisor or go into an 02 high-street store to try and get the issue resolved.

[Anonymous]

There's still a block on your account. Phone cs on 202

[Anonymous]

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@Anonymous wrote:
There's still a block on your account. Phone cs on 202

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Pretty much what i said then ?

[Anonymous]

As they say great minds think alike trying to get my level up

[Anonymous]

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@Anonymous wrote:
As they say great minds think alike trying to get my level up

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Oh Ok.

Does your level mean so much to you ?

[Anonymous]

No. It's just somthing to do :). It's a Sunday and its boring

[Anonymous]

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@Anonymous wrote:
No. It's just somthing to do :). It's a Sunday and its boring

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Oki Doki.

[Bambino]

You may need to call O2 to ask them to give you your PUK code, if the phone had been blocked.

http://www.filesaveas.com/puk.html

[Anonymous]

Providing you've set it up, in "My o2" > "my phone", you should be able to see your PUK number there.