Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Grrr contract expired and they messed up...

Hi peeps,After a loong phone call from Pakistan to the UK o2 I still didnt get the anwers I needed re my query. Im hoping someone here who actually has more moxy than the befuddled phone operators can give me sound information. 18 month contract star...

Resolved! SIM SWAP

Just received new Samsung Galaxy Ace 2 (Pay monthly ) replacing my Nokia C5 (pay as you Go O2). Do I swap the SIM card from the Nokia to the Samsung or use the new SIM provided. If I have to use the new SIM what happens to the credit and how do I ret...

Resolved! More Minutes?

Hi, I signed up in September for an iphone pay monthly contract with 200 mins, unlimited texts and 500mb data. My circumstances have recently changed and I now find that I need more minutes. Does anyone know whether I could increase my minutes allowa...

Resolved! Call/text/data records & VAT receipts on PAYG

Apparently I have to pay £10 (not sure if that includes VAT as the person on 'chat' avoided the question I asked three times) to obtain a record of (a) itemised calls/data/texts and (b) VAT receipt for these. It took an age to get the person to under...

Resolved! Another phone with iPhone contract

Hi all, I recently took an iPhone contract, but due to my own stupidity it recently got damaged. I was just wondering if I can take the SIM card out of my iPhone, and stick in a new phone (not iPhone) and it would just work the same? The new phone is...

Resolved! data allowance on wifi

If I connect to the internet through my home wifi does this still useup my data allowance?

Resolved! change mobile number

how do i simply change my mobile number as a friend put my mobile number in a chat room on the internet i want to do this on line but cant seem to chat to an o2 guru live anymore

Resolved! Txt number for collecting 10% reward?

Hello, it used to be 50202 or something, has it changed? Does anyone know the number? thanks.

Resolved! simplicity in 2023?!

I tried to changemy Pay as you Go tarrif from Simplicity no allowance to Simplicity unlimited texts - I was then met with a page saying that my tarrif will change on the 25th of April 2023? It was the same last night too. I'm guessing this is just a ...

Resolved! Closing an o2 account

My ex partner got a contract phone a while ago which was contracted to her name.We split up and I took over payment of said contract. I have since tried everything in my power to try and get the details changed. My ex partner has called on several oc...

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