Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! hidden vat cost

I’d like to ask about the hidden vat cost on my bill please. After upgrading, I was led to believe the internet use and tariff would total £16.00 p/m. I’m on my second bill now, and each has been over £18.00 due to “vat”. This wasn’t the case on my l...

Resolved! ordered new phone- how to keep number?

Hiya I have just ordered a new phone through 02 (was already on 12 month simplicity but upgraded early) as the phone will be coming with a new nano sim and a new number, do I ring customer services once I have the phone to get my old number transferr...

Resolved! Unlimited Internet - NOT UNLIMITED

I've been with O2 for seven years now, never had any problems until now.On my SIM ONLY deal I have an unlimited internet bolt on of which I've used on Sony Ericsson Zylo's (of which I've had five of in the last two years - excellent handset!). I rece...

Resolved! New pay as you go phone

I have just ordered a new pay as you go phone, my last one died and want to keep the same number but the registration part keeps asking me to activate the new number with a code. The last time I changed just put the old sim in the new phone and no pr...

Resolved! Mis-sold 24 month contract with promise of free upgrade after 12 months on return of phone

Hi all, just wondering if anyone else has suffered the same trouble as myself? I got a Galaxy S2 on a 24 month contract in august 2011. I mentioned I only wanted a 12 month contract as I like to upgrade my phone more frequently but the salesman advis...

Resolved! Why bother putting additional information on a repair - THE REPAIR TEAM IGNORE IT!!!!

I have been having some issues on my GS2 with it freezing for 15 seconds and coming up with a "MAPSamsungServices" unexpectedly close. I took it to a Samsung approved repairer and they reflashed it. Still didn't fix the problem. So, I took it to my l...

Resolved! lowering tariff

I've been thinking about lowering my tariff costs from my current costs. Would I have to pay my bill first before asking customer services about a lower tariff?

Resolved! Move To Pay Monthly Problem

Hi Hoping for a bit of help. I used the move to pay to monthly deal that O2 have to get a £24 contact for £11 per month. I fill out all the info, swapped my number and everything, but i'm not getting the discount. It's been 3 months now. How can i co...

Resolved! Sim Number not on my new sim

I have just got a new pay monthly phone and need to transfer my number but I need the sim number from my new sim card that begins with 89441100 but there isn't one there. Where can I find it?

Resolved! ending contract

if i tell o2 that i want to end my contract and and change network will they offer you any deals to stay? im aware that ill have to pay cancellation fee

O2

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