Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Balance text

Hi - have just received my phone on O2 - when I send a text, my balance flashes up on screen and I have to press OK EVERY TIME - very annoying - how do I get rid of this or at least stop it beeping.Thanks

Resolved! Changing Handset..

I'm not due to upgrade yet, but I was wondering, I need to change my handset, but they said i'd have to change it by buying a payg phone. but I don't want to have to buy the £10 top up.. and seeing as the man in store was rude, i'd like someone to pl...

Resolved! Transferring contract to different person

I've got a 24 month contract that is in my dads name and I turn 18 in a few weeks and i'm wondering if it's possible to transfer the contract to my name.

Resolved! Customer service disgrace..staff unhelpful..manager shouting at customer

I have visited my local O2 store today and was treated in a disgraceful manner..the manager actually shouted at me that I should know what O2 custmer policies speak has anyone got a contact number for head office or the chief execs pa or email/contac...

Resolved! sim swap with deactivated sim

hi everyone, i have just upgraded to a iphone 5 so i not longer need my iphone4s and its deactivated micro sim. my question is my mother has a 3gs so she needs a micro sim to use my old iphone 4s can i do the sim swap with my old deactivated micro si...

Resolved! text advising you have received a picture message

Hi guys, I'd appreciate some help with this. I was able to receive and see mms on my new Lumia800 until today. Suddenly I received a text saying that I have to go online to see the mms? I asked the sender to resend in case something went wrong with t...

Resolved! How to order replacement SIM

Hello. I lost my SIM card... How can a make order for a replacement SIM?

Poor to no coverage in S75

My parents live in South Yorksire, postal code area S75. My mother's phone is on O2 and she rarely gets a signal.Every time I go there, I get no signal (as in my iPhone's screen says "No Signal").Everytime my wife (also on O2) goes there she gets no ...

Resolved! MMS messages not included in "Unlimited" allowance?

I upgraded from a Simplicity Sim only contract a couple of months ago as I was regularly going over my call limit and was offered a newer £20 a month contract which came with "unlimited calls and unlimited texts"... naturally I nearly bit their arm o...

Resolved! porting number from payg to contract

Hoping you can give me some advice. I have a payg, on O2. My mum has just given me a contract o2 phone, in her name that I am going to use. I want to port my PAYG number to the contract phone, how do I do this, and can I do it, or does my mum have to...

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