Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! top up

I am pay and go and topped up £15 earlier today. it would appear however that I am not receiving free uk texts

Resolved! Switch from Monthly Contract to Pay As You Go

I recently moved abroad and want to retain my UK number but not pay monthly line rental. As i am out of contract can I switch to a Pay As You Go Deal keeping the same number?

How long for PAC code to be transferred onto O2 account

Hi All, I have recently joined O2 from Vodafone and completed the O2 form for transferring a number. I provided a PAC code that I got from Vodafone however my number is yet to be transferred. How long does this usually take and am I being impatient a...

i cant pay my bill.will o2 let me pay it bit by bit?

Bill problems.

Resolved! number change

I have beengetting menancing phone calls for some time now..i dont want to change my sim but do wish to change my number I have not requested this before and have had the same number for years now ...can you help me

Resolved! Topping up on the WEB

Why is it after signing in to my 02 account and then going to top up my phone I am asked for my phone number and email. The web page I came from knows my name, my date of birth, what phone I have, the IMEI number. I have signed in using my email addr...

Not happy with the service from Thurmaston Shopping Centre Barkby Thorpe Lane Store Leicester Store

Sir/Madam Just to let you know I had booked an online appointment to see O2 Guru at the O2 Unit 9 Thurmaston Shopping Centre Barlby Thorpe Lane Leicester LE4 8GP Store. I received the confirmation text from O2 on my mobile. I turned up at the Store o...

on holiday

I am currently on holiday in Indonesia as o2 must know from my data. Why does O2 persist in sending me txt messages and keep calling me! I have been woken at 3 am by calls from o2. Also I get a msg saying I have a voicemail and yet when I try and acc...

Resolved! Pathetic Customer Service

Do O2 still accept written cancellation of contracts. I keep trying to call the 202 number as the twitter feed has told me that I have to call to cancel but keep being put on hold for in excess of 30 minutes and then cut off. I've tried for the last ...

Resolved! o2 refresh broken mobile help

i upgraded to an iphone 4s september 2013 and still have to pay for it until august 2015. i currently still owe £165 on the mobile but the mobile is broke, it has been to be repaired but it cant be repaired as the wifi module on the logic board has b...

O2

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