Two sims

[221]

I have 2 aims and did have one I phone on my account the iPhone being for my daughter. She told me to send that back for recycling and I would get cash back and I wouldn't have to pay for her phone anymore. I have since had countless demands for tis device and no. I cant get hold of anyone to discuss this and now my sim for my crappy Nokia has gone up in price. Please help am brain scrambled

[Cleoriff]

@221 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

**Edited to add, just sending a phone back does NOT stop contractual obligations @221 

[MI5]

@221 

You're supposed to pay off the device plan and then cancel.

Just recycling the phone, which you would have been paid for, does not cancel the contract.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract