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Galaxy s21 buds offer

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Ian232
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on ‎02-02-2021 19:54

on ‎02-02-2021 19:54

Hi folks, I've been trying to submit a claim for the free buds when I upgraded to the S21.
Samsung keep saying the document I sent isn't valid., does anyone know where I will be able to find the correct document for them?
Thanks in advance.
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MI5
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on ‎02-02-2021 20:00

on ‎02-02-2021 20:00

@Ian232 

You need to screenshot or print your order from your MyO2.

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎02-02-2021 20:00

on ‎02-02-2021 20:00

@Ian232 

You need to screenshot or print your order from your MyO2.

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Ian232
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on ‎02-02-2021 20:04

on ‎02-02-2021 20:04

Am I just being dim, but I can't seem to locate it.
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MI5
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‎02-02-2021 20:08 - edited ‎02-02-2021 20:11

‎02-02-2021 20:08 - edited ‎02-02-2021 20:11

@Ian232 

Look for your recent orders.

It's just under your last billl if looking online

or track my order on the support tab in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Ian232
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on ‎02-02-2021 20:26

on ‎02-02-2021 20:26

Think I found it, it's the device plan.
Thank you
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MI5
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on ‎02-02-2021 20:30

on ‎02-02-2021 20:30

thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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