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on 23-06-2020 11:13
Solved! Go to Solution.
Accepted Solutions
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on 24-06-2020 12:02
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on 24-06-2020 12:02
All calls are included in your allowances.
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on 23-06-2020 11:30
Hey daveycrocket sorry that your experiencing this- what phone are your currently using and Is this a problem you have encountered recently with a new device or when changing your tariff or network? I would suggest going to My O2 to Check you have the option active or if you need help doing this contact the support team. Before doing so check you handset is eligible.
Wifi and 4G Calling is currently available on the following devices:
- iPhone SE 2020, 11, 11 Pro, 11Pro Max, iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE
- Samsung Galaxy Xcover Pro, A51, A71, S10 Lite, Galaxy Z Flip, S20, S20 Plus, S20 Ultra, S10 5G, Note10, Note10 Plus 5G, S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7*, S7 edge* and J3 2017*, A10, A20e, A50, A70, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9, A90 5G, A40, Xcover 4S.
- Sony Xperia L4, Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium*, Xperia XA2, Xperia XZ1*, Xperia XZ1 Compact*, Xperia 10, Xperia L3, Xperia 5, Xperia 1
- Oneplus 5, 5T, 6, 6T
- HTC U11*
- Doro 8035*
- Google Pixel 3, Pixel 3 XL
- Xiaomi Mi MIX 3 5G
- OPPO Reno 5G
- Huawei Mate 20 X 5G, P20 and P20 Pro
- Motorola Edge 5G
*On some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. That’s essentially the software that makes your device turn on and run. Sometimes there are different versions of firmware for the same device.
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on 23-06-2020 11:31
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on 23-06-2020 11:31
Call customer service to enable it on your account Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
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on 23-06-2020 11:33
Have you checked that your device is on the list it works on?
https://www.o2.co.uk/connectivity/wifi-and-4g-calling#15421
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 24-06-2020 11:45
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on 24-06-2020 11:45
@Davycrocket just checking on you - did this get sorted? Or do you need more help?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 24-06-2020 11:58
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on 24-06-2020 11:58
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on 24-06-2020 12:02
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on 24-06-2020 12:02
All calls are included in your allowances.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

