Turn on 4 G calling

[Davycrocket]

How do you turn in 4G calling I tried this in my settings but got a message to contact 02?

[O2Orlanda]

Hey daveycrocket sorry that your experiencing this- what phone are your currently using and Is this a problem you have encountered recently with a new device or when changing your tariff or network? I would suggest going to My O2 to Check you have the option active or if you need help doing this contact the support team. Before doing so check you handset is eligible.

Wifi and 4G Calling is currently available on the following devices:

• iPhone SE 2020, 11, 11 Pro, 11Pro Max, iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE
• Samsung Galaxy Xcover Pro, A51, A71, S10 Lite, Galaxy Z Flip, S20, S20 Plus, S20 Ultra, S10 5G, Note10, Note10 Plus 5G, S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7*, S7 edge* and J3 2017*, A10, A20e, A50, A70, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9, A90 5G, A40, Xcover 4S.
• Sony Xperia L4, Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium*, Xperia XA2, Xperia XZ1*, Xperia XZ1 Compact*, Xperia 10, Xperia L3, Xperia 5, Xperia 1
• Oneplus 5, 5T, 6, 6T
• HTC U11*
• Doro 8035*
• Google Pixel 3, Pixel 3 XL
• Xiaomi Mi MIX 3 5G
• OPPO Reno 5G
• Huawei Mate 20 X 5G, P20 and P20 Pro
• Motorola Edge 5G

*On some Android devices, Wifi and 4G Calling will only work if you’re using O2 firmware. That’s essentially the software that makes your device turn on and run. Sometimes there are different versions of firmware for the same device. 

[MI5]

@Davycrocket 

Call customer service to enable it on your account Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[gmarkj]

o2 need to add it to your account first, and then it will show as an option on the settings of your phone.
Have you checked that your device is on the list it works on?
https://www.o2.co.uk/connectivity/wifi-and-4g-calling#15421

[LukasB]

@Davycrocket just checking on you - did this get sorted? Or do you need more help?

[Davycrocket]

I have turned WiFi and 4 G on with my 02 App is this included in your bill?

[MI5 · Accepted solution]

@Davycrocket 

All calls are included in your allowances.