Solved: Re: Trying to find a signal

Anonymous · ‎02-12-2017

I put a new o2 sim card into my new phone and sent form to port my existing number. Since then days have past and I have no signal on my phone. Okd number disconnected as PAC code used. O2 temporary number noew not recognized. Result is I have no phone signal. Any ideas?

Anonymous · ‎06-12-2017

Yeah!!! All done! I gave my old number and all sorted. Despite my initial negative view of 02 and their customer services I am so happy the 02 community helped me sort things out. Thank you especially to Marjo who is awesome!!!

View solution in original post

Cleoriff · ‎02-12-2017

@AnonymousDid you do a sim swap http://swapmysim.o2.co.uk/....or activate your new sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If still having issues then contact customer services https://www.o2.co.uk/contactus

Or if easier pop into a local O2 shop and they will help you...

Veritas Numquam Perit

MI5 · ‎02-12-2017

Sounds like a partial port.
Have you turned Phone off and back on again? You may need to do this a couple of times.
If not working after that call customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2017

Thanks M15. I think you are right. I gave tried chat line but they have not given me a solution. I have tried to contact customer services from another mobile but the number I have is "unrecognized". Do you know a number I can get through on.

MI5 · ‎02-12-2017

Call 202 from another o2 phone if contract or 4445 for PAYG.
Numbers to call from a landline here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-12-2017

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎05-12-2017

Hey @Anonymous! Did you manage to sort this out and get signal on your phone in the end? Let us know how you're getting on.

Anonymous · ‎05-12-2017

Hi. Thanks for your response. Unfortunately I still have no signal, no number, no phone. I feel like I am at the end of my tether after loads of chats online and calls to customer services whicjeeo telling me to wait another 24 hours. It's been a week now. I tried to go back to my old provider in frustration but have been told I need a PAC code from O2 !!!! Argggg! O2 can give me a PAC code as port not completed. I don't know what else to do as it is making me so stressed. I am going to try to find an 02 shop today.

Anonymous · ‎05-12-2017

*cannot give PAC code

MI5 · ‎05-12-2017

You must get back onto CS to sort out the porting files for you.
They may have to request them again but they should be doing this on your behalf.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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