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Anonymous
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Trying to find a signal

on ‎02-12-2017 09:55

I put a new o2 sim card into my new phone and sent form to port my existing number.  Since then days have past and I have  no signal on my phone.  Okd number disconnected as PAC code used.  O2 temporary number noew not recognized.  Result is I have no phone signal.  Any ideas? 

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Cleoriff
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Re: Trying to find a signal

[ Edited ]

‎02-12-2017 10:06 - edited ‎02-12-2017 10:09

@AnonymousDid you do a sim swap http://swapmysim.o2.co.uk/....or activate your new sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If still having issues then contact customer services https://www.o2.co.uk/contactus

Or if easier pop into a local O2 shop and they will help you...

*The Game Is On*

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MI5
Posts: 114,302
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Registered: ‎04-04-2012

Re: Trying to find a signal

on ‎02-12-2017 10:14

Sounds like a partial port.
Have you turned Phone off and back on again? You may need to do this a couple of times.
If not working after that call customer service.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Trying to find a signal

on ‎02-12-2017 10:22

Thanks M15. I think you are right. I gave tried chat line but they have not given me a solution. I have tried to contact customer services from another mobile but the number I have is "unrecognized". Do you know a number I can get through on.
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MI5
Posts: 114,302
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Registered: ‎04-04-2012

Re: Trying to find a signal

on ‎02-12-2017 10:24

Call 202 from another o2 phone if contract or 4445 for PAYG.
Numbers to call from a landline here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Re: Trying to find a signal

on ‎02-12-2017 15:33

20171202_153203.png

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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Marjo
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Re: Trying to find a signal

on ‎05-12-2017 12:06

Hey @Anonymous! Did you manage to sort this out and get signal on your phone in the end? Smiley Happy Let us know how you're getting on.

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Anonymous
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Re: Trying to find a signal

on ‎05-12-2017 12:23

Hi. Thanks for your response. Unfortunately I still have no signal, no number, no phone. I feel like I am at the end of my tether after loads of chats online and calls to customer services whicjeeo telling me to wait another 24 hours. It's been a week now. I tried to go back to my old provider in frustration but have been told I need a PAC code from O2 !!!! Argggg! O2 can give me a PAC code as port not completed. I don't know what else to do as it is making me so stressed. I am going to try to find an 02 shop today.
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Anonymous
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Re: Trying to find a signal

on ‎05-12-2017 12:24

*cannot give PAC code
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MI5
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Registered: ‎04-04-2012

Re: Trying to find a signal

on ‎05-12-2017 12:45

You must get back onto CS to sort out the porting files for you.
They may have to request them again but they should be doing this on your behalf.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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