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Trying to find a signal
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on 02-12-2017 09:55
I put a new o2 sim card into my new phone and sent form to port my existing number. Since then days have past and I have no signal on my phone. Okd number disconnected as PAC code used. O2 temporary number noew not recognized. Result is I have no phone signal. Any ideas?
Solved! Go to Solution.
Re: Trying to find a signal
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02-12-2017 10:06 - edited 02-12-2017 10:09
@AnonymousDid you do a sim swap http://swapmysim.o2.co.uk/....or activate your new sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
If still having issues then contact customer services https://www.o2.co.uk/contactus
Or if easier pop into a local O2 shop and they will help you...
Re: Trying to find a signal
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on 02-12-2017 10:14
Have you turned Phone off and back on again? You may need to do this a couple of times.
If not working after that call customer service.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Trying to find a signal
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on 02-12-2017 10:22
Re: Trying to find a signal
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on 02-12-2017 10:24
Numbers to call from a landline here http://www.o2.co.uk/contactus
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Trying to find a signal
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on 02-12-2017 15:33
Re: Trying to find a signal
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on 05-12-2017 12:06
Hey @Anonymous! Did you manage to sort this out and get signal on your phone in the end? Let us know how you're getting on.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?

Re: Trying to find a signal
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on 05-12-2017 12:23

Re: Trying to find a signal
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on 05-12-2017 12:24
Re: Trying to find a signal
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on 05-12-2017 12:45
They may have to request them again but they should be doing this on your behalf.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


