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Trouble getting unlock code for LG G3

JD
Level 1: Joiner
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‎20-09-2018 08:57

‎20-09-2018 08:57

Hi,

 

Can anybody help to provide contact detail to speak to someone from O2 Admin Services?

I'm trying to get my LG G3 unlocked and after 3 attempts have now been emailed questioing that the phone is an O2 phone; it was purchased from O2 but has also had its motherboard replaced (arranged by O2)

I suspect the issue is the new motherboard.

My wife recieved and email from O2 Admin Services yesterday to which I replied including all the detail requested. I would like to follow up to check that it is being dealt with.

 

Thanks,

JD 

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MI5
Level 94: Supreme
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‎20-09-2018 09:01

‎20-09-2018 09:01

I'll ask @EmilieT to assist you as there have been some problems recently.
I assume you have tried a non o2 sim in to confirm it actually is locked to o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JD
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‎20-09-2018 09:04

‎20-09-2018 09:04

Thanks MI5, yes I've tried a Sky sim

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MI5
Level 94: Supreme
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‎20-09-2018 09:19

‎20-09-2018 09:19

OK, hang on for @EmilieT then......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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‎20-09-2018 09:24

‎20-09-2018 09:24

Hi @JD, the email you received sounds promising but I'll send you a Private Message now to get some more details and see what we can do on our end :slight_smile:

 

Thanks @MI5 for the mention!

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