Trouble following a sim swap

[Anonymous]

I’ve recently changed from pay and go to contract and had a sim swap to keep my old number. Since this I can make and receive calls but if anyone tries to iMessage me or txt me it’s not being received and the new number ( the one I wasn’t keeping ) can receive messages on my device. Can any one help me with this

[Cleoriff]

@AnonymousDid you use a new sim to do the sim swap? The reason I ask is PAYG sims are different to contract

sims. As you have changed to contract you will need the correct sim for everything to work as it should

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

[Anonymous]

Filled in the form and didn’t go through. Contacted o2 earlier today via live chat and th y sorted it out. I hadn’t even realised about the txt until my son said that the messages I’d sent him arrived in the new contract number and he couldnt iMessage me on my old number I have the contract (new) sim in the phone and the old number was migrated to it

[MI5 · Accepted solution]

Check settings >phone >my number and check the correct one is showing.

[Anonymous]

It is still showing as the new number

[Anonymous]

I’ve changed settings manually. Many of thanks for your help guys

[MI5]

Good to hear.
That’s the usual problem

[MercedesS]

Hello @Anonymous

Glad to see they helped you!

Please let us know if there's something else we can do to help you out.

Happy New Year!!!! We hope to see you around

Thanks a lot @MI5 and @Cleoriff for your help