08-10-2024 16:50
Hi Team,
I've bought a new unlocked device out of O2. I need to install the eSIM but following the instruction in My O2 the option "Swap your SIM’ does not appear in the menu. I've tried using the Web Site and also the App. None of them are showing the option to swap the eSIM.
What I need to do to get a new eSIM if I haven't purchased my new phone from O2?
Kind Regards,
Silvia
08-10-2024 16:54 - edited 08-10-2024 16:55
08-10-2024 16:54 - edited 08-10-2024 16:55
Go into an O2 Shop with valid photo id, @eSIM7
Or call O2, 202 or other numbers here Guide: How to find help & contact O2
O2 have tightened up on SIM issuance due to fraud.