O2 Open delay?

[Anonymous]

Hello,

I’ve applied for o2 open using the NHS01 code and sending a copy of my payslip. It says this takes 3 days to process but it’s been 2 weeks now and is still processing. Is this normal? I don’t want to end up missing out on the discount as it says it needs to be applied within 28 days?

[MI5]

Did you get your code from your HR dept as NHS01 may not be your correct code?
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

[Anonymous]

It was given to me in store and yes, colleagues have used the same code

[MI5]

Chase it up with customer services then http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

You need to call them as it has to be applied in th first month as you know. Tomorrow morning around 8.30am is the best time.

[Marjo]

Hey @Anonymous let us know how it turned out with your O2 Open application in the end?

[Anonymous]

Hey,

I called up and it was escalated to the higher ups, they pushed the claim through the same day and now everything’s great, cheers for the help

[Marjo]

Glad you got it sorted @Anonymous. Hope you have a great New Year!