Solved: Re: O2 Open delay?

Anonymous · ‎27-12-2017

Hello,

I’ve applied for o2 open using the NHS01 code and sending a copy of my payslip. It says this takes 3 days to process but it’s been 2 weeks now and is still processing. Is this normal? I don’t want to end up missing out on the discount as it says it needs to be applied within 28 days?

jonsie · ‎27-12-2017

You need to call them as it has to be applied in th first month as you know. Tomorrow morning around 8.30am is the best time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎27-12-2017

Did you get your code from your HR dept as NHS01 may not be your correct code?
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-12-2017

It was given to me in store and yes, colleagues have used the same code

MI5 · ‎27-12-2017

Chase it up with customer services then http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-12-2017

You need to call them as it has to be applied in th first month as you know. Tomorrow morning around 8.30am is the best time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎29-12-2017

Hey @Anonymous let us know how it turned out with your O2 Open application in the end?

Anonymous · ‎29-12-2017

Hey,

I called up and it was escalated to the higher ups, they pushed the claim through the same day and now everything’s great, cheers for the help

Marjo · ‎29-12-2017

Glad you got it sorted @Anonymous. Hope you have a great New Year!

O2

O2 Open delay?

Tariff change

DPD - Return to sender? What happens now

Not receiving incoming texts and calls

O2 travel

Why is 02 unlimited data saying that I have went o...