Transferring old number

Wingram · ‎21-12-2018

I've used the online wizard to try and transfer my mobile number over several times. Still got the old number and have had no feedback as to why the transfer is not working. Please could you help?

gmarkj · ‎21-12-2018

Where are you transferring from and to?
Are you trying to bring your number from another network?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎21-12-2018

@Wingram

Info on keeping your number here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Veritas Numquam Perit

MI5 · ‎21-12-2018

@Wingram we can't help without more info or your other option is to call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Wingram · ‎21-12-2018

Three mobile to O2

Wingram · ‎21-12-2018

I followed this method several times without success

Wingram · ‎21-12-2018

What information do you need?

MI5 · ‎21-12-2018

@Wingram wrote:
What information do you need?

How long ago did you get your PAC as they are only valid for 30 days?

If beyond that, ask Three for a new PAC.

Then call customer services on 202 and give them your temporary O2 number, your PAC and your Three number that you want to keep.

If done today, next week, the 27th, will be the first available date to switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎24-12-2018

Hi @Wingram, and welcome to the forum It'd be great if you could let us know how you're getting on with this, and if you need any further advice at all

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Transferring old number

SIM swap without the current SIM

O2 Open technical difficulties

How to close an account!

My bill

Charges for roaming