on 21-12-2018 10:22
I've used the online wizard to try and transfer my mobile number over several times. Still got the old number and have had no feedback as to why the transfer is not working. Please could you help?
on 21-12-2018 10:36
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-12-2018 10:40
on 21-12-2018 10:40
Info on keeping your number here
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Veritas Numquam Perit
on 21-12-2018 11:08
on 21-12-2018 11:08
@Wingram we can't help without more info or your other option is to call customer services http://www.o2.co.uk/contactus
on 21-12-2018 11:26
on 21-12-2018 11:27
on 21-12-2018 11:28
on 21-12-2018 11:30
on 21-12-2018 11:30
@Wingram wrote:
What information do you need?
How long ago did you get your PAC as they are only valid for 30 days?
If beyond that, ask Three for a new PAC.
Then call customer services on 202 and give them your temporary O2 number, your PAC and your Three number that you want to keep.
If done today, next week, the 27th, will be the first available date to switch.
on 24-12-2018 10:22
Hi @Wingram, and welcome to the forum It'd be great if you could let us know how you're getting on with this, and if you need any further advice at all
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