Transferring number with PAC code

[DaveD]

hi. How long does it take to transfer number after giving pac code? did this last week & still waiting.

[O2Lorna]

Number ports are taking longer than normal at the moment.

You may need to contact them if it has been over 5 days

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[DaveD]

Thanks for reply, I have just tried this option, all I got was if query was fraud related stop on phone or goodbye & the line went dead. Really unsure what to do now as relying on phone for work contact. Any ideas? Thanks in anticipation.

[Cleoriff · Accepted solution]

@DaveD 

You just have to keep trying. I'm sorry but that's the only advice we can give you.

[O2Lorna]

Customer service are the only people that have access to your account to check it, you need to stay on the line and speak to someone.

[DaveD]

Hi 

 I am still waiting for my old number to transfer to my new O2 account. How long does it take? i know we all have a big problem at the moment, i have tryed to contact coustmer services ,get so far through and then cut off.Back to square one. All i want to know is if my request is in the que ?

    Ass a NEW coustmer i am NOT impressed. Can someone help please?

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808