cancel
Showing results for 
Search instead for 
Did you mean: 

Transferring a phone number from an iPhoneX to iPhone 11

LouisTurner
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I upgraded from an iPhoneX to an iPhone11 just before Christmas. The new phone is working fine except for the fact that the phone number hasn't yet transferred to the new machine. I was led to believe that this would happen automatically after 4-5 working days. Should I be doing something positive?

Message 1 of 5
1,209 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @LouisTurner 

Just give customer services a call and they will migrate the number for you Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
1,206 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It sounds like the transfer hasn't been processed at all. If you call them (ot live chat) they should be able to migrate the number within 48 hours.

Message 3 of 5
1,204 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@LouisTurner 

Is it just Settings >Phone >My Number that needs editing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
1,198 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @LouisTurner how are you getting on with this one? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,152 Views