@Sammielou The usual timeframe is 24-48 hours but unfortunately it's going to be delayed due to the C-19 situation at present. I don't have an exact timeframe but it appears people have been waiting days if not weeks for their requests to go through.
Yes, it sounds like it's started.
Keep rebooting every half hour or so.
After the transfer is complete.
Track usage, upgrade and get support with the My O2 appDownload My O2