New order

[Neworder2]

I ordered a samsung galaxy 8 watch through my my o2 page, they have taken up front money, but i have just checked order progress and it says cancelled, but can't find a telephone number to contact anyone to find out what is going on.  Can someone please help

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Chodman]

Similar issue with a simple sim only deal, no follow up from o2, no account creation and no sim card, had to cancel the whole thing after days of blanking.

I've been with Virgin media from the days of Blueyonder, maybe time to leave.