Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown foreign numbers calling

In the last 24 hours I've had about 30 calls from countries such as Zimbabwe and Kenya (I know no one there) . I am not answer8 g the calls. My number has clearly been passed on but not by me. I don't want to have to change my number (had this one fo...

SIM Only Cancel Contract

Hello, I tried paying my contract phone device plan off so I could get a new SIM Only plan however I was unable to get through to o2 customer services due to the whole COVID-19 situation. I have instead brought a SIM Only plan online and was able to ...

Fraud calls

I've had ten phone calls from numbers I don't recognise from Turkeistan, Zimbabwe.No-one is answering on customer service number, there's nothing obvious online.How do I contact 02 to report this.

Resolved! Upgrade data

I’d like to upgrade my tariff from 60gb to unlimited for an extra £9 month can I do this short term and then go back to my original tariff? Thanks

I owe nothing yet have been cut off

I changed my bank details of which you failed to arrange your end and now the second phone that I have on pay monthly with yourselves has been cut off and has been for nearly a week. I cannot get through to anyone and there is no option to pay any ou...

Samsung S20 Pre Order - Recycling

I pre-ordered the S20+ and as part of the deal i recycled my old hauwei P20 pro. When the S20+ arrived there was no pack with it for me to recycle my old phone so i contacted o2 and they sent me out a pre-paid envelope to send the phone back to them....

Resolved! Cancellation

I requested to leave O2. I have been sent my final bill out with the balance outstanding. I have phoned customer services several times to settle and they will not answer any calls. I have been informed on the letter that they will be sending it to a...

Resolved! voicemail

Hi, I have a new simcard and old mobile number. I would like to deactivate voicemail. I have Samsung Galaxy A10.On my previous sim card (pay &go) wasn't problem, because there was list of numbers, where I could do so.Thanks for advice

Resolved! blocking multiple calls

i am receiving multiple calls mainly from africa but some others, i block them immediatly but then get another one with a slightly different number, does anyone know how to resolve this please??

roaming charges credit

I'm currently abroad. I've just received an SMS from o2 saying that they are going to credit my roaming charges back to me. What is covered by "roaming charges"? My o2 bill shows that most of my "charges when abroad" are "chargeable records", which a...

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