12-11-2024 15:00
Hi it would be great if someone could please help.
I have been told by multiple assistants on 202 that this can be done, I paid off my exisiting o2 contract device plan and I inserted the new contract devices sim into the new phone as instructed.
I then called to migrate my current number (my contract under my name) over to the new phone which has a sim and new number (new contract under a different name)
I had the account holder on the call with me so they had the permission and all the checks were fine. I was then told that it isn’t possible to move my number across to this new phone because we’d first have to pay off the entire balance (over £1000 because it’s a brand new contract) before I’d be able to change my number over.
The new contract was taken out in a family members name because we were told it would be possible to change number over easily after - nobody can do it?
This is o2 to o2 however if I’d left o2 then I could take my number with me, how can this make sense? Please help 🙏
Solved! Go to Solution.
12-11-2024 15:15
There should be no reason the number can't be migrated over if you are both on the call
I would try calling again to speak to a different adviser
One way round this would be to transfer your number to PAYG and just give the sim to your family member
That way it would be a simple migration and just your family member needs to call
Guide: Migration & porting into O2
12-11-2024 15:15
There should be no reason the number can't be migrated over if you are both on the call
I would try calling again to speak to a different adviser
One way round this would be to transfer your number to PAYG and just give the sim to your family member
That way it would be a simple migration and just your family member needs to call
Guide: Migration & porting into O2
12-11-2024 15:59
12-11-2024 15:59
Thank you!! Thought I might be going mad 😆
12-11-2024 16:02
Good luck, hope you get sorted