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Transfer my number - provided PAC code when signing up

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rcrane
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on ‎07-08-2022 19:23

on ‎07-08-2022 19:23

@O2Lisa 

 

Is it possible to confirm whether my number is being ported across?

 

I entered the PAC code when signing up and I have just activated my

O2 SIM but there has been no mention of my number coming across.

 

Thanks

Rita

 

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O2Lisa
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on ‎08-08-2022 08:07

on ‎08-08-2022 08:07

Morning @rcrane, course I can .. I’ll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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madasaf1sh
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on ‎07-08-2022 19:26

on ‎07-08-2022 19:26

@rcrane 

 

Your best bet is to call customer Services, as no ports happen or processed over a weekend.. 


Give 202 a call from your o2 phone or 0344 809 0202

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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O2Lisa
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on ‎08-08-2022 08:07

on ‎08-08-2022 08:07

Morning @rcrane, course I can .. I’ll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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rcrane
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on ‎08-08-2022 08:10

on ‎08-08-2022 08:10

Much appreciated

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RhysE97
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on ‎09-08-2022 13:33

on ‎09-08-2022 13:33

Am I able to get some help, ive been 6 days without access since my number was ported over through no service. I was told on Saturday it would be looked into but still no luck and no response through support. Very unacceptable 

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gmarkj
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on ‎09-08-2022 15:58

on ‎09-08-2022 15:58

Can you see if there is anything you can do to help @RhysE97 with @O2Lisa @O2Emma ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Emma
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on ‎09-08-2022 16:10

on ‎09-08-2022 16:10

Hi @gmarkj I will pick this up thanks.

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O2Emma
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on ‎09-08-2022 16:11

on ‎09-08-2022 16:11

Hi @RhysE97 I will send you a private message to look into this for you.

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