Tracking a repair

[MAGSPEEPS]

I left my phone at the O2 shop to be sent for repair.  Received a text on the loan phone saying that device was being sent for repair and that I could track progress.  However when I use the Track My Repair screen and enter my repair number I get "No repair found". Tried ringing the shop but no-one there is answering the phone.

[Anonymous · Accepted solution]

@MAGSPEEPS The tracking repair is notorious for not working properly. Try contacting customer service

https://www.o2.co.uk/contactus

[Bambino]

@MAGSPEEPS Contact customer service, as suggested, or try the store again. This is a customer community and we have no way of tracking your repair.

[Cleoriff]

Hi @MAGSPEEPS It may not have been scanned in yet. Try again later or give customer services a call

https://www.o2.co.uk/contactus

[MAGSPEEPS]

Thank you. I'll give customer service a ring.

[MAGSPEEPS]

Thank you Bambino - I know it's a customer community. I thought some other customers may have had the same issue and been able to offer advice.

[MAGSPEEPS]

Thank you. I'll give it tomorrow then give them a ring.

[Anonymous]

Good luck & do let us know what happens

[EmilieT]

Hi @MAGSPEEPS, and welcome to the Community 

It'd be fantastic if you could let us know when you get any update on this one today after reaching out to the Store of Customer Service!