Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Iphone 6 Massive Data use and unusual events

Hullo, I got an 80% data used warning in early January, the first I've ever had and although unusual, I assumed it was for the December into January bill as I hadn't done anything out of the ordinary with my phone and usually keep within my 3 gb limi...

Resolved! Balance due in the minus

Hi I've just had a direct debt go out for my bill £41.84 I've gone on to my O2 app and the balance due part say -£60.84 what does this mean and surely if im in credit with them they wouldn't have taken the £41.84Thanks

Billing mistakes

Hi O2 users, Just a line to let you all be aware………. My wife just received her latest bill. The bill is usually between £11 & £14, however this bill was £138.00 We looked into this and found there was a call of £70.00 for a 6 hr 42 min at 16.36hr. Th...

Resolved! Upgraded - wrong tarriff applied!?

hello, has anyone had a similar issue lately? I upgraded my Sim only as I like my current phone. The offer was 10gb data at £17 for 12 months, then it will revert to £30. Just viewed my updated account and its saying £30 / month! Help...

Resolved! Upgrade

I just wanted to know if i can upgrade early without paying the remaining balance. Im due an upgrade in july.

TRANSFERED MY NUMBER FROM GIFFGAFF TO 02 3 DAYS AGO AND STILL NEVER TRANSFERED

Hi there, I transfered my number from giffgaff 3 days ago and at the time I was told it would be done within 24hopurs, its still not transfered, can anyone advice please?..

Resolved! Sim Swap and Number Retention

Upgrading from pay as you go to pay monthly - which to do first online number retention or sim swap

Resolved! Unlocked Phone

Can anyone help I have a unlocked iPhone 6s (my daughters old phone that has had Vodafone and plusnet sims in) it was bought from Carphone warehouse and states unlocked however won’t take my 02 pay monthly sim? Any ideas? Thanks

Resolved! O2 travel charges

I’m currently travelling for 6 weeks and have just noticed that I’m being charged £5 a day but I’m not using data roaming and even when I do have it switch up then I don’t get any internet service. ive only just noticed and I’m already 2 weeks in but...

Resolved! Want to pay off device but don’t want a new contract

Hi, I’ve got an IPad as well as mobile both on Monthly contracts. I pay £15 per month on each for the devices. I’m £100 off paying for the iPad and just want to pay it off as it’s credit that I don’t need outstanding at the mo. So looking at my optio...

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