unknwn number connected to my account

[Anonymous]

Hi,

when I forgot my passwrod there was a new number connect to my account that i dont recognise\:

xxxxxxxxxx

please can you look inyo this urgently

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino · Accepted solution]

@Anonymous This is not customer service. No one here has access to your account. The contact numbers are here: https://www.o2.co.uk/contactus Best time to call is between 8-8.30 am.

[Anonymous]

@Anonymous Contact customer service. We are all customers like you here. Is the number stored as a contact in your phone 

[jonsie]

Sounds like you may be needing to speak to the fraud department.  It may not be a case of you forgetting your password it may be that someone has changed it. Check your address too.....

[Marjo]

Hi @Anonymous, how are you doing with this today? Did you manage to speak with customer service about your account?