cancel
Showing results for 
Search instead for 
Did you mean: 

Totum discount not accepted in promo box.

mmdaz2000
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello I am trying to buy a new phone on pre order and want to use my totum discount. Unfortunately it keeps stating it is invalid.
Looking at the guides it's states to enter the totum discount in the promo box as it cannot be applied retrospectively.

I also tested/tried the 61202 message but that asks for my new number and to enter a unidays code which I do not have.
Message 1 of 6
955 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @mmdaz2000 

All info on student discounts including TOTUM, is in this guide.

Guide: O2 Open & Friends and Family discounts - How to sign up 

https://www.o2.co.uk/termsandconditions/rewards/student-offer-refresh-airtime-and-accessories 

You have 28 days from purchase to apply the discount.

 

If you are having any issues at all you need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
927 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@mmdaz2000

You are best looking on www.o2.co.uk/studentoffer

As you get a choice 6mths free airtime or the 20% off

Where it says

"Our six months’ free airtime offer can’t be combined with the Student discount. With the new Samsung Galaxy S21 range, you can choose to add your Student discount instead if you prefer. You’ll need to add it within 28 days of connection or upgrade, by texting your unique code to 61202. To get your unique code, visit TOTUM or UNiDAYS GRADLiFE."
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 6
925 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@madasaf1sh 

The link you provided is in the O2 Open guide which I posted above. It's under Student Discount

Just thought I'd mention it. wink

Veritas Numquam Perit

Girl in a jacket
Message 4 of 6
920 Views

mmdaz2000
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

 

Thank you both for the quick replies.

Message 5 of 6
905 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

No problem @mmdaz2000 

Hope you are sorted soon thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
898 Views