Top-up an O2 sim card without a UK billing address

[Anonymous]

Hello

Some months ago, while on a trip around the UK, I purchased an O2 sim card with a Pay and Go profile. I live in Italy, but I’d like to keep the sim active in order to receive calls from the UK. I’ve tried to top it up via the web top-up option, but I’m asked for a UK billing address for my credit card (which was issued in Italy) and that is preventing me from pulling off the operation. What can I do?

Thank you very much

Nick

[Anonymous · Accepted solution]

Hi

You do need to use a UK registered card.

Can someone over in the UK top up for you to keep it live.

You need to top up every 999 days and make a call every 6 months.

[Anonymous]

Hi
Can a family member possibly top it up for you?

[Cleoriff]

Actually...if the phone is still live... another option is to get someone in the UK to buy you a top up voucher and email you the code. ....:smileywink:

[Anonymous]

If a person gives the mobile number to an O2 employee in an o2 high street shop the top up uploads directly too.

[MI5]

You need a UK contact person to help you otherwise it isn't possible.
It's the same for anyone in the UK wanting a sim from any other EU country which you would think should be easy these days ?

[jonsie]

Don't be tempted by the vouchers available on ebay, most are a scam. As stated, it has to be topped up with a UK card or voucher. There is no way round it but in this day and age you would have thought O2 would allow a non UK card...

[Anonymous]

Hi @Anonymous 

Unfortunately, like they said , unless u know somebody in the UK that can do it for you there's no way around it....

Can I top-up while i'm abroad?

Whenever you go abroad it's a good idea to top-up your mobile before you leave.

If you need to top-up from overseas you have a number of easy options:

• You can take an O2 voucher with you
• Use your credit/debit card
• Top-up online through our website
• Using the O2 Wallet App

We suggest using your credit/debit card as this is the most user friendly way of topping up whilst abroad - simply call the O2 Top-Up line.

Calling the O2 Top-Up line

If you're in a direct dial country, call the O2 Top-Up line FREE by dialing 4444 or by using Hotkey 3 or on your Pay & Go mobile. Alternatively, dial +441753 552277 from any phone.

If you want to top-up from a country that doesn't allow direct dial please enter *111*# then press the call button. Your mobile phone will go on standby for a few seconds before it rings.

Answer the call and simply follow the voice prompts to access the Top-Up line by dialling 4444# and then proceed through the top-up service as you would in the UK.