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Top Up confirmation email - 600 emails!

Anonymous
Not applicable

Hi,

I topped up online last month and recived 600 confirmation emails within minutes. I mentioned this via twitter and was told to speak to customer service who apoligised and said it was a glitch. I've topped up tonight and now received 200 emails!

Anyone had same issue?

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Anonymous
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Hi guys!

I have an update on this, they have just informed me that a fix went through last night for this issue. So this shouldn't be a problem anymore, but do let me know if anyone is still experiencing this.

Thank you for being patient!

 

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MI5
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We've not heard that one before....
Most strange......!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Ive never had that.

 

It could be worth phoning o2 on 4445 again and ask them to check your account or maybe even reset it.

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Cleoriff
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@Anonymous wrote:

Hi,

I topped up online last month and recived 600 confirmation emails within minutes. I mentioned this via twitter and was told to speak to customer service who apoligised and said it was a glitch. I've topped up tonight and now received 200 emails!

Anyone had same issue?


Have you always topped up online prior to this 'glitch'?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 31
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Anonymous
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Being topping up with same phone number and email address for 10 years, never a problem.

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jonsie
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MI5
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I'd be quite irritated by that......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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I get pretty much the same problem when Lithium and BT Internet clash.....no emails for hours...then 100's come flooding in.....very time consuming....and annoying...

Veritas Numquam Perit

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jonsie
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@Cleoriff wrote:

I get pretty much the same problem when Lithium and BT Internet clash.....no emails for hours...then 100's come flooding in.....very time consuming....and annoying...


I get annoyed when there's 3 or 4 come at once, let alone 600!

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Anonymous
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Since migrating from Bt Yahoo to BtMail I no longer have the delayed incoming e mail issue.
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