Why do O2 overcharge you ?

[Anonymous]

Having pointed out a billing error by O2 and being promised a revised bill over 2 weeks ago ..... O2 still overcharged by over £100.
This is appalling customer service.
My charges are £10 per day for each day this is not corrected.
Comments???

[MI5]

Are you aware you are just addressing customers here my friend?
Only O2 can resolve this for you http://www.o2.co.uk/contactus

[Anonymous]

Hi and Welcome to the Community Forum,

You could if required make this official too via http://www.o2.co.uk/how-to-complain/complain

[Anonymous · Accepted solution]

Any adjustment to your account agreed by o2 will appear on your next bill. O2 won't issue an amended bill.

[MI5]

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@Anonymous wrote:
Any adjustment to your account agreed by o2 will appear on your next bill. O2 won't issue an amended bill.

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Spot on Nick, and if the OP looks in their "My O2" under recent charges they should see a credit applied if O2 have agreed a refund.

[Anonymous]

I just feel we are sometimes a little quick to promote the Complaints Route when actually customer self help once they are pointed in the right direction by us may solve some issues quicker? ??

[MI5]

100% agree Nick.
Appropriate advice is always more valuable.

[Anonymous]

Hi @Anonymous

I agree appropriate advice is always the best way.

The OP is not happy by both the charge and the level of service given. I quote "Thisnis appalling customer service" from the first post.

So this is not just getting the billing error charge back ,but also to make O2 aware of their issues with service too. This is in my opinion why O2 have a complaints department.

This is why I highlighted the correct link to use if they deem it necessary.

[MI5]

All the facts should be established in order to give the correct advice.

[Anonymous]

I was addressing Nicks post.

All advice given on this thread is correct.