Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 practically unusable during the day.

I'm in CM7-*** (Essex) using an Alcatel One Touch X230D USB Modem and I believe I'm using the Marks Farm Tesco mast. According to http://status.o2.co.uk/ my live results are:Normal coverage for Mobile internet and voice (3G)Fast networking. For smart...

Resolved! Basic Tariff Confusion

Just got a new phone on O2 and need to choose a tariff. First option is unlimited texts for £7.50 a month. Does that mean that when I top up by at least £7.50 I get unlimited texts for one month, and my calls and data come out of the £7.50? Or do I n...

Resolved! Previous bills

Does anybody know how to view and download previous O2 bills. I can't find it anywhere on the web site.

Resolved! False information

My contract ended in May didn't want to upgrade as was waiting on a new phone being released so moved to sim only tariff, was 12 month contract but was offered that I could upgrade after 30days. I made sure to get copy of transcript as was done onlin...

Resolved! Changing payment card

My father set up a contract for me and now i cant seem to change the payment details into my name. If i try to click on change payment details it seems as if i can only pay by a card which is in his name as it wont let me change the card holder name,...

Resolved! early upgrade :(

my o2 app said i could get an early upgrade if i paid a fee £28, thought id check out an s4 as i loved my s3..s5`s too big, checked it out in store and was happy to go for it, ordered online to be told it was to be dispached for a next day delivery (...

Resolved! mast issues

For nearly 2 weeks we have had mast issues in my area, call quality is not great. Does is usually take this l8ng once they are aware?

Resolved! Strange O2 Policy

12 months ago I moved my familly away from O2 on to a Talk Talk contract half the price to good to be true. After 12 months of poor signal bad connections I would like to move my familly back to o2,so I tried to purchase4 Pay monthly sims,the system ...

Resolved! topped up £10 but my tarrif is gone?!

I just topped up £10, and the My O2 app told me that I'm still on "text and web" which would give me 500mb of data and 100 texts for free, but AFTER I topped up it switched to "favourite place" and now I have no data or text :L I'm going away for a w...

Resolved! Switch to PAYG

Hello,My contract is ending on the 18th July 14 and I want to switch to pay as you go.I have been in contact with an agent on the chat who sent me a new Sim and confirmed that my contract would be switched to Pay as you go and my current number would...

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