Solved: 3G to 4g

Anonymous · ‎05-11-2014

Hi on my rolling contract I've got a 3G sim can I change it to a 4g sim and keep the tariff that I'm on

MI5 · ‎05-11-2014

@Anonymous wrote:
Can I pop into O2 shop with my phone

Yes, any O2 store can do it for you and no need to have a 4G phone if you are just getting ready for the future as you can still use 3G on a 4G sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-11-2014

Yes, you can get a 4G sim but unless you have been upgraded to a 4G tariff you won't get 4G. I think most are 4G tariffs now though so you should be OK, otherwise your tariff won't change.
If you need advice on getting a new sim or the swap process, just ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎05-11-2014

Yes but unless your data allowance is for 4g you will still only recieve 3g.
You will have to get a new sim card and perform a sim swap at o2.Co.UK/swapmysim

viridis · ‎05-11-2014

Tardis

MI5 · ‎05-11-2014

lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-11-2014

Can I pop into O2 shop with my phone

Anonymous · ‎05-11-2014

Yes.

I assume your phone is 4g compatible too.

Anonymous · ‎05-11-2014

iPhone 6

MI5 · ‎05-11-2014

@Anonymous wrote:
Can I pop into O2 shop with my phone

Yes, any O2 store can do it for you and no need to have a 4G phone if you are just getting ready for the future as you can still use 3G on a 4G sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-11-2014

@Anonymous wrote:
iPhone 6

No problem at all then.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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