Why do O2 overcharge you ?

[Anonymous]

Having pointed out a billing error by O2 and being promised a revised bill over 2 weeks ago ..... O2 still overcharged by over £100.
This is appalling customer service.
My charges are £10 per day for each day this is not corrected.
Comments???

[Anonymous]

I think we all agree the right advice is helpful and appropriate.

I just feel we should help OPs to self help first then if the issue is not resolved then offer complaints instead of offering complaints at the first attempt.

[MI5]

I was offering my opinion to Nick too, as we are all entitled to do.

[Anonymous]

I also think we should be careful not to go off topic here.

To the OP please check your MyO2 as suggested above or call Customer Services and check if the solution you are expecting has been actioned. If it has all well and good. O2 may even give you a goodwill on your account but one thing is certain they will not pay you £10 per day unless a Court orders them to.

[Anonymous]

Totally agree @Anonymous

Now at least the OP knows about how to follow up to get the overcharge charge back ,and also how to officially levy a complaint ref the service they've received if they so wish.

[Anonymous]

Absolutely both to Rich and Lee. The OP now has all the right advice.

Excellent work