Top Up Number (4444) out of service due to "fixing a fault"

[Anonymous]

Hi, I bought a top up voucher for my phone which I have been doing for years. But for the first time ever, when I dial 4444, the very annoying woman's voice says, " sorry, we are currently fixing a fault on the o2 pay and go top up service." Does any one know how long the service will be unavailable for? Or if I can top up using the voucher online? I have tried to search for ways around dialling 4444, but no luck. Any help would be ace!!  

[jonsie · Accepted solution]

Some help here but I think if you try later this morning 4444 should be working or customer service may be able to help.
https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982/highlight/true#...

[MercedesS]

Helo @Anonymous

Maybe they were having a temporary issue. Did you try again? I did several times and looks like working for me. Please let us know so we can help you better! 

Thanks @jonsie for the help! it is great to have you back 

[ashleybristol1]

you can ring o2 care to top up with bank card.