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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013
Accepted Solution

To Bill or Not to Bill that is the question!

'ello

 

 

I exited o2 Pay Monthly 5/5/16 (after o2 were being too tight with retentions deals) via PAC, but still no final bill showing online or in post. 

 

DD is still in place. 

 

 

 

 

What's likely the hold-up? 

Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: To Bill or Not to Bill that is the question!

Anytime now I would think - what was the normal date your bill was produced?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: To Bill or Not to Bill that is the question!

 

Hi MI5

 

 

28th of the month.

Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: To Bill or Not to Bill that is the question!

Usually they will generate the bill after 14 days, but if I think back to the last contract I closed down it may have been sent on my normal bill date.
I'll see if I can see it in MyO2 for you......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: To Bill or Not to Bill that is the question!

final bill.PNG

 

So I cancelled on July 18 and bill was produced Aug 1st

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,133
Registered: ‎31-03-2010

Re: To Bill or Not to Bill that is the question!

@Netcat Just keep the DD in place. You'll only be charged for the days you've used in the month. Just wait until you see a zero bill before cancelling.

I DO NOT WORK FOR O2



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Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: To Bill or Not to Bill that is the question!

MI5 thanks for info, did you have to take your wheelbarrow round for £5.58 or did they send without asking??
Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: To Bill or Not to Bill that is the question!

Bambino thanks DD still floating around 

Posts: 116,617
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Registered: ‎04-04-2012

Re: To Bill or Not to Bill that is the question!


@Netcat wrote:
MI5 thanks for info, did you have to take your wheelbarrow round for £5.58 or did they send without asking??

I had to fill out this form mate https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 104
Registered: ‎07-05-2013

Re: To Bill or Not to Bill that is the question!

MI5 thanks for replying.

 

Gosh they made you work for it!!!