Solved: Re: To Bill or Not to Bill that is the question!

Anonymous · ‎19-05-2016

'ello

I exited o2 Pay Monthly 5/5/16 (after o2 were being too tight with retentions deals) via PAC, but still no final bill showing online or in post.

DD is still in place.

What's likely the hold-up?

MI5 · ‎19-05-2016

Usually they will generate the bill after 14 days, but if I think back to the last contract I closed down it may have been sent on my normal bill date.
I'll see if I can see it in MyO2 for you......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-05-2016

Anytime now I would think - what was the normal date your bill was produced?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-05-2016

Hi MI5

28th of the month.

MI5 · ‎19-05-2016

Usually they will generate the bill after 14 days, but if I think back to the last contract I closed down it may have been sent on my normal bill date.
I'll see if I can see it in MyO2 for you......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-05-2016

So I cancelled on July 18 and bill was produced Aug 1st

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎19-05-2016

@Anonymous Just keep the DD in place. You'll only be charged for the days you've used in the month. Just wait until you see a zero bill before cancelling.

I DO NOT WORK FOR O2

Anonymous · ‎19-05-2016

MI5 thanks for info, did you have to take your wheelbarrow round for £5.58 or did they send without asking??

Anonymous · ‎19-05-2016

Bambino thanks DD still floating around

MI5 · ‎19-05-2016

@Anonymous wrote:
MI5 thanks for info, did you have to take your wheelbarrow round for £5.58 or did they send without asking??

I had to fill out this form mate https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-05-2016

MI5 thanks for replying.

Gosh they made you work for it!!!

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