Time to resolve signal issues

[Anonymous]

I moved to O2 about 3 months ago however have been very disapointed with the coverage.

From the first day of having issues i logged into the Network Status where it stated "high service demand in the area. Hope to be resolved soon". 3 month's on and my patience is wearing thin. 2G coverage is fairly bearable however 3G is useless. I have tried a new handset and a new sim card but issue persists.

Whilst i accept the T's & C's that the network doesn't guarantee service everywhere, surely network issues such as high demand should be resolved within a suitable time frame? 3 months DEFINATELY isnt a suitable time frame.

Currently i have a handset advertised as a smartphone but cannot use any of the smartphone features. 

[MI5]

Thank you

[jonsie]

I'm interested in how this ends. People have been successful in walking away from their contract albeit having to send the handset back. To a certain extent it will depend on how far you are willing to push it.

[MI5]

Push hard enough and that is the best outcome you can expect......

[jonsie]

The idea is to make them realise you aren't going to give up and they may concede in the end but bearing in mind you do have 2G available I'm not too sure on their liability...

[Anonymous]

So whilst waiting for my reply from the complaints team, i decided to ring my nearest O2 shop today and enquire if they knew anything about the network issues.

Basically i was told to look at the network status page online. After i told them i already had and logged a complaint, i was told "not to hold my breath"!!!

[Anonymous]

So its now been 5 working days since i responded to the complaints team and i haven't recieved any response.

Personally i think this is very poor.

[jonsie]

They can take 7-10 days on occasion but maybe fire off a reminder to them.

[Anonymous]

I have just recieved an email back and basically they have offered to end my contract if i send back my handset.

Whilst i appreciate this offer, i havent accepted yet as i would really like them to answer my questions regarding their legal obligations to adhere to a usable level of service and fix known issues. Despite asking 4 times now, it seems they are reluctant to answer how long they have to resolve these issues; i can only assume they dont wish to share this information as they are in breach of them?

When i get another update i shall let everyone know.

[Anonymous]

I submit this will be dealt with differently by a person.

Personally id take up the offer , move Network and move on ~ that's my option.

Good luck with yours ~ I fear your avenue may be fruitless.

[jonsie]

Probably the best offer you'll get and a fair one. I'm not sure of their legal obligations and I would think it isn't something they would divulge voluntarily if indeed there is one.