Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 2
Registered: ‎13-01-2021

This number is not recognised on a new O2 contract

Hi there

 

I moved from 3 to O2 about 8 days ago, and ported my number across. The problem i'm facing is that a few callers to my number are recieiving the message "this number is not recognised" 

 

Most are getting through fine, and my whatsapp is using my number, so that works fine. Any ideas as to why some callers are getting that message and others aren't? 

 

I've switched off my phone several times to make sure, but I'm still facing the issue. 

 

Cheers

Level 70: Enigma
Posts: 17,346
Registered: ‎31-03-2010

Re: This number is not recognised on a new O2 contract

@windycity You need to speak to customer service. Numbers are here: Guide: Coronavirus Community Help and Support

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected. 

Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 117,582
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: This number is not recognised on a new O2 contract

@windycity 

This can be due to network congestion or a fault.

You can check for faults here O2 Service Status and see if you can identify if the issue only occurs at certain times of the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,644
Registered: ‎18-02-2016

Re: This number is not recognised on a new O2 contract

@windycity did you speak to customer services about this and if so what was the result? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 2
Registered: ‎13-01-2021

Re: This number is not recognised on a new O2 contract

They passed it onto their technical team, and it appears to be fixed now. They said they'd contact me within 24 hours of my call, but i never heard back.