on 13-01-2021 15:03
I moved from 3 to O2 about 8 days ago, and ported my number across. The problem i'm facing is that a few callers to my number are recieiving the message "this number is not recognised"
Most are getting through fine, and my whatsapp is using my number, so that works fine. Any ideas as to why some callers are getting that message and others aren't?
I've switched off my phone several times to make sure, but I'm still facing the issue.
on 13-01-2021 17:29
Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 13-01-2021 17:35
This can be due to network congestion or a fault.
You can check for faults here O2 Service Status and see if you can identify if the issue only occurs at certain times of the day.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 19-01-2021 09:26
@windycity did you speak to customer services about this and if so what was the result?
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