Thinking Of Upgrading To A New Device Plan

[ste064]

Hi am currently on 50GB sim only plan my contract ends May 2019.

Thinking of going on o2 new price plan where you can choose length of tariff etc would o2 let me do that?

[Anonymous]

New one on me @Marjo @EmilieT could maybe get clarification on this 

[ste064]

I will probably go for the custom plan when i decide to upgrade haven't decided on the handset yet as i usually buy sim free.

[Cleoriff]

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@ste064 wrote:

Just been in contact with O2 customer services if i upgrade to a new plan with a new device i do not have to pay contract off as it only applies to device plans.

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That's very interesting to know and something I wasn't aware of, so yes clarification from our community managers @Marjo and @EmilieT is needed for us to be able to pass this on to others @ste064

[MI5]

I've just checked my myo2 and it says I can upgrade now from my simo that I've only had for a month, so it is correct.

[Cleoriff]

So does mine. The point I wasn't aware of was that I could upgrade without paying off my sim only. That was the clarification I was looking for

[Glory1]

Good to know for future queries. Wish we were told this in the beginning. Would have been helpful.

[jonsie]

Makes sense. O2 want you to upgrade so why should they penalise customers by making them pay off a simo. About time they realised this. O2, the network of innovation 👃

[Marjo]

Good morning guys hope you had a lovely weekend! Thanks for the tag, we'll check for some clarification on the upgrading.  @ste064 let us know what you think of the Custom Plans if you end up going for that one, we'd love to hear more feedback on it. Did you have any additional questions the community could help with?

[Marjo · Accepted solution]

Hi again guys, so customers who are on a 12-month SIM only plan can upgrade after they have been with O2 for a minimum of 3 months, without termination fee. You can check out the terms here.

[Cleoriff]

Thanks for the clarification @Marjo