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Cancelling using cool off Period with o2 Switch up

Rossp
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Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am waiting on from o2, can I take it to my local store and return it as long as it’s within the 14 day cool off period??

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MI5
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@Rossp 

If you ordered through a store, yes.

If not, you need to return it via the channel you received it.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rossp
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Thank you, and if I return the device I am waiting on will I still be able to cancel my whole contract without incurring any charges as I am in a cooling off period 

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MI5
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@Rossp 

Yes you can

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rossp
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@O2Lisa can you clarify if this is possible

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Rossp
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@O2Ryan can you also clarify

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MI5
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All advisors were removed from here ages ago @Rossp 

Just us customers here now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 11
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Rossp
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Ah okay, just hope I will be able to cancel the whole contract as I haven't been able to find anywhere that it tells me otherwise 

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MI5
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I posted you a link to the O2 help page in my first reply @Rossp 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rossp
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Do I need to wait for my new phone to be returned to O2 before I use my PAC code or can I use it now and get my number ported over 

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