Solved: Texting Balance notification - Again!

HHGTTG · ‎14-12-2015

Yes, this old Chesnut again but over and since the weekend I no longer seem to be getting that notification after I send a text message/s . I rather like having these to be honest and did have a 'Live Chat' where the bloke asked me my phone number and balance! Not quite sure what the relevance of the latter was. I know at busy holiday time this feature has ceased for one reason or another.

Cleoriff · ‎14-12-2015

Hi @HHGTTG

I would contact CS and speak to someone....Live chat didn't help so someone needs to reset balance notifications on your account

http://www.o2.co.uk/contactus

I actually liked this feature on my phone when I was PAYG

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎14-12-2015

Hi @HHGTTG

I would contact CS and speak to someone....Live chat didn't help so someone needs to reset balance notifications on your account

http://www.o2.co.uk/contactus

I actually liked this feature on my phone when I was PAYG

Veritas Numquam Perit

MI5 · ‎14-12-2015

4445 if they have completely stopped however you may wish to wait a day and see if they start back by themselves.
Occasionally the system stops sending but usually corrects itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

HHGTTG · ‎14-12-2015

Thanks will do.

Bambino · ‎14-12-2015

I presume they asked you for your phone number and balance for security reasons.

I DO NOT WORK FOR O2

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