Solved: Deposit refund

Anonymous · ‎08-12-2015

Hi, yesterday i noticed my deposit had been paid back to my O2 account so i called them to ask for it to be paid back to my card. I was told it will take upto 5 days, which is fine.

My question is that this morning the amount is still showing on my O2 account is that normal when ive asked for it to be paid out?

Weren't sure if i needed to call them up again?

Many thanks

jonsie · ‎08-12-2015

It will remain on there until it's been credited to your account via the card.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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MI5 · ‎08-12-2015

Yes that's normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie · ‎08-12-2015

It will remain on there until it's been credited to your account via the card.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-12-2015

Thank you for the replies...

Anonymous · ‎14-12-2015

Thanks guys for the clarification

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