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Bew · ‎17-12-2023

Hi _ I got a text from UAE so bought bolt-on so I could reply but it won't send....any ideas?

Thanks

Enlli · ‎17-12-2023

Sounds like your spend cap is set to zero

The bolt on will reduce the charge but they are still 15p

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-12-2023

@Bew

Put their number into WhatsApp and if they are using it you can message them for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎17-12-2023

@Bew Unfortunately WhatsApp is banned in the UAE, but there are ways around it: List Of Countries Where WhatsApp Is Banned 2023 (milliondeets.com)

Edit: Just found this: WhatsApp Banned Countries List [2023 World Statistics] - SPL VPN

It says "It should also be pointed out that among these countries, the UAE only bans WhatsApp voice and video calls, but it is possible to send and receive text messages."

I DO NOT WORK FOR O2

MI5 · ‎17-12-2023

As I said, you can message on WhatsApp if they are using the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎17-12-2023

Messages are OK Calling and Video are not

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-12-2023

Think that's clear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bew · ‎17-12-2023

Thanks I'll try that

Bew · ‎17-12-2023

Thanks for the tip!

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