Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116107 Views
  • 24 replies
  • 5 kudos

Resolved! Call Spoofing?

I’ve had 2 calls in the last hour from numbers very similar to my own (only the last 3 digits are different), saying they’ve had missed calls from my number. I’m really freaked out by this, particularly as I’ve googled it and seen that this is a comm...

Boogle by Level 1: Joiner
  • 1035 Views
  • 2 replies
  • 0 kudos

Removing other numbers from contact

Hi I have 3 numbers on my contract and I need to remove 2 of them due to not being used anymore does anybody have an Idea of how to do this as we cant visit stores anymore thanks

Cnb89 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! UME LTD CHARGES

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Anonymous by Not applicable
  • 51373 Views
  • 29 replies
  • 0 kudos

Resolved! Bill payment

payment for my bill is late and would like to pay full amount on the 18th.

Cancel number

I have been on the phone with 02 since 10am and i have been disconnected before i get to talk to advisors twice!. The Aura is useless, and no one is getting back to me about my concerns when they should have been dealt with yesterday as I paid off th...

Very poor signal strength

Hi I live in a rural village and o2 has really been the best and most reliable provider for a longtime. We gradually made the progress from 2g right upto 4g over the years but I would say in the last 3 to 4 months I have noticed a severe drop in sign...

drphibes by Level 1: Joiner
  • 416 Views
  • 4 replies
  • 0 kudos

Bill

I’ve been charged twice for my bill I want a refund

Mena by Level 1: Joiner
  • 175 Views
  • 3 replies
  • 0 kudos

disney+

Can't get hold of 02 at all. I got the Disney+ free for 3 months and successfully used the activation code. I have an account now with Disney+ but I cannot access it still. I have emailed as I was advised before but nothing back. I just want to speak...

Durry by Level 1: Joiner
  • 250 Views
  • 6 replies
  • 0 kudos

Resolved! Payment

Money has been taken from my friends account after the direct debit was stopped can I get this money back as it was her benefit money for her children

Chris45 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos