Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer

Hi all,I was wondering what it means if my phone goes to emergency calls only? I asked for a number to be transferred from a previous contract to a new one could it be something to do with that?

Resolved! FAMILY PACK OR DEAL

HI, WE ARE 4 IN THE FAMILY. ONE IS ALREADY WITH O2 AND I WANT TO CHANGE THE OTHER 3. DO YOU HAVE A ESPACIAL DEAL FOR A FAMILY?THANK YOU.SUSANA

Lack of support

My order has gone missing and I can't speak to anyone... The chat bot keeps sending me in loops saying it's too busy and the phone lines keep telling me to go to order tracking... which isn't helpful at all. Any advise on how to get some customer sup...

Resolved! Order not made

Had an email saying I made an order NC[Removed] but made no order 02 please advise what has happened. It says VAS change for a custom plan. thanks linsey

Resolved! Bill payment

My account has recently moved from Virgin Mobile, where automatic direct debit was taken each month. I have set up my card details on this site. Can I ensure that payment is by direct debit?

Resolved! Card payment

Unable to pay my monthly payment by card due to error on the webpage

Resolved! Unable to pay my bill.

Card payment not accepted due to error on webpage

Resolved! spending cap

Good day O2, I wish to increase my spending cap

Rolling Plan was paid but tariff not updated

Really thinking about switching services. My monthly £10 tariff for my Rolling plan came out as expected from my Monzo account but I woke up this morning to a £2 charge for data usage. Getting tired of the wool being thrown over my eyes with this com...

Resolved! Student discount question

Hello, i've been with o2 for about 3 months and i noticed that there is a 20% off for students on the airtime plan. Is there any way i can get that applied to my account now? Thank you.

O2

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