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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 242099 Views
  • 2 replies
  • 2 kudos

Transferring number

Hello,I need help. I am having a nightmare experience.I have had a contract with O2. Its just come to an end.I got a new handset and contract via Mobile Phones Direct on 31st October.Since then I have tried to get my existing number swapped over to m...

Resolved! Late payment

Hello, I paid my airtime late this month, when will I be able to make calls?

Frankie86 by • Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! O2 are charging me twice

back in February my phone broke so I went to o2 to see if I could sort it, I ended up taking out a new contract because I didn’t have the money to pay off the broken phone which would’ve been paid off come June. I was told to call up and get my curre...

Resolved! Credit check process taking 5 days?

I’m hoping someone can help me. I signed up for a monthly contract on the 19th June with O2 and I received a welcome email. It mentioned that it can take 48 hours for my application to be credit checked.After 48 hours, I received no additional emails...

Resolved! SWITCH UP Query

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched? Do I need to go through another credit check for the new device? Thanks

Pink85 by • Level 1: Joiner
  • 1042 Views
  • 6 replies
  • 0 kudos

Resolved! Galaxy Ear Buds £1

We upgraded our phones two weeks ago to the S23.The offer was we get a voucher for £218 off Galaxy Ear Buds, so we will only pay £1 for them. I have checked all texts, emails, plus package and no code arrived. Anyone else having the same issues?

Waverley by • Level 1: Joiner
  • 4196 Views
  • 18 replies
  • 0 kudos

Resolved! lanzarote

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be ...

phammond53 by • Level 1: Joiner
  • 3553 Views
  • 26 replies
  • 0 kudos
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