Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111314 Views
  • 15 replies
  • 5 kudos

Problem paying bill

having trouble paying bill. I’ve tried to contact o2 but nobody has got back to me

shannon_1 by Level 1: Joiner
  • 135 Views
  • 3 replies
  • 0 kudos

Resolved! Cant track my order

Hi, so I already have 2 phones on contract (for my and my wife) yesterday i ordered 2 more phones (for my kids xmas presents as we feel they are ready) the issue is have is, I had the order conformation and received both credit agreements via email h...

Nerdthom by Level 1: Joiner
  • 168 Views
  • 2 replies
  • 0 kudos

compare my bills

Hi I'm trying to view my recent bills online, not just the last one, and use the Compare My Bills feature. But I can't see a menu on My O2 that would enable me to get there. Can you help? I tried calling 202 and found it no help at all. Is there also...

Abigail by Level 1: Joiner
  • 74 Views
  • 2 replies
  • 0 kudos

Resolved! Made order by mistake twice and not refunded

Hi. I placed twice order by mistake, I was asked to pay upfronf £20, so I was charged £40 all together. Had a chat with customer support, terrible understanding what I need. Please advise.

mtov by Level 1: Joiner
  • 145 Views
  • 3 replies
  • 0 kudos

Resolved! No stock

Been asked several times and this is the unfortunate normality for 02 but i upgraded on my pay monthly account and chose the samsung z fold 2 all ok in stock and went ahead with it done online on friday 9th october then the dreaded email on saturday ...

Eddie3 by Level 1: Joiner
  • 193 Views
  • 2 replies
  • 0 kudos

Accidentally cancelled an extra

HiI recently took out a new tariff with o2 (am an existing customer) and added the international calls extra to my account. I was told I would receive an activation link for the extra- I have since discovered through searching on the o2 site that thi...

Jess863 by Level 1: Joiner
  • 535 Views
  • 9 replies
  • 0 kudos

Moving from EE to 02 - What do I do?

Hi, I have recently switched from EE to O2 but I am keeping my existing EE number. I've sent through the PAC code to O2 and recieved my new phone. I'm confused though, on as to whether I should be inserting the O2 sim that has been sent with the new ...

ChloePeel by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Esim

Hi,I would like to request an esim on my pay monthly account.How can I do this?

Sherlock by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Premium rate text

So I received a message today saying my premium rate allowance has been reached , I thought with was odd because I can't remember the last time I made or received a conventional call or text , so I look and I've had apparently 8-10 texts and receivin...

Greggus by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos