Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Cancel monthly insurance

Hi, I would like to cancel my monthly insurance on my mobile. Thanks

Ta by Level 1: Joiner
  • 3 replies
  • 0 kudos

Credit File Help..

I do not want to disclose lots of detail on an online forum, however, i am looking for advice.I was in a financially / emotionally and occasionally domestically abusive relationship. As a result, my o2 contract defaulted as he would not allow me to h...

RachelJM by Level 1: Joiner
  • 3 replies
  • 0 kudos

cancelled contract billing

i cancelled a sim the day it arrived as the support i got was non existant, i was told it woud be cancelled immediately, i have now been told i have an outstanding bill on this new sim plus i will be charged late fees. I have a copy of the transcript...

Suart by Level 1: Joiner
  • 6 replies
  • 0 kudos


So my partner order an iPad Pro 11inch but when he got the confirmation to click & collect in a few days he’s realised it’s the 12.9 inch one he wants! Can he swap it in store on the day for collection ? The order isn’t on my orders yet so can’t canc...

Ladd by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! o2 sim only and PAYG deals

Hi.Just a quick one - this information doesn't seem as readily available as it should. Regarding the various sim only deals (for example 500mins call time, 1GB data for £5 a month etc. etc.). If I am in an EU country does this mean I can still use an...

Wonderboy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! are iphone%207%20settings%20different%20for%20pay%20monthly%20and%20pay%20as%20you%20go

I changed my iphone 7 for another iphone 7 just after christmas. All my info etc was transferred from my old sim only phone to my new pay monthly phone. It has never worked right as regards the internet / wifi.Although it is connected to both I cant ...

tonyrobo by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade to iphone 11

I'm about to upgrade from an iphone 6 to an iphone 11. I've gone through all the specification questions, and have been asked whether I need a new sim card. I don't know - but surely O2 will know whether or not my current sim card is good enough for ...

compack by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disney Plus Offer

HiI currently have an annual subsription to Disney Plus that doesn't expire until March. I am looking at taking out a SIM only plan that includes a year of disney Plus. Can i add this to my current subscription? Thanks

AnnB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Need proof of calling an 0800 number can I get it?

Hi just wondering if any of you fine folk on here can help me I have only just discovered that 0800 numbers do not show up on itemised bills. I need to get some proof that I did indeed call an 0800 number, I can’t remember the specific date that I ca...

Sarah645 by Level 1: Joiner
  • 4 replies
  • 0 kudos

14 Day Cancellation?

Hi, I am thinking of getting a Galaxy Z Fold 2 but not sure about it. I am slightly confused about the way O2 does cancellation and change of mind within 14 days. Please could someone confirm to me that I could if I changed my mind return the phone a...

Spinstorm by Level 1: Joiner
  • 4 replies
  • 0 kudos